A PolarDB for Oracle cluster is locked after the cluster expires or a payment becomes overdue. You can add funds to your account or renew the cluster to unlock the cluster.

Warning The system sends a notification when a cluster expires or a payment becomes overdue. To avoid service suspension, we recommend that you renew the cluster in a timely manner.

Rules for unlocking expired and overdue clusters

Cluster type Cluster status Solution
Subscription cluster The cluster remains in the running state during the first day to the fifteenth day after the cluster expires. You can renew the cluster to prevent the cluster from being released after the cluster expires. For more information, see Manual renewal.
The cluster enters the locked state on the sixteenth day after the cluster expires and remains in that state until the thirtieth day. You cannot connect to the locked cluster.
On the thirty-first day after the cluster expires:
  • If you set the backup retention policy for releasing or deleting a cluster to Retain Last Automatic Backup (Automatic Backup before Release) (Default) or Retain All Backups when you created the cluster, the cluster is moved to Cluster Recycle.
  • If you set the backup retention policy for releasing or deleting a cluster to Delete All Backups (Cannot be Restored) when you created the cluster, the cluster and all of its data are released.
  • If you set the backup retention policy for releasing or deleting a cluster to Retain Last Automatic Backup (Automatic Backup before Release) (Default) or Retain All Backups, you can restore the released cluster from Cluster Recycle after you renew the cluster. For more information, see Manual renewal and Restore a released cluster.
  • If you set the backup retention policy for releasing or deleting a cluster to Delete All Backups (Cannot be Restored), the cluster cannot be restored.
Pay-as-you-go cluster If your Alibaba Cloud account has an overdue payment, all pay-as-you-go clusters that belong to your account become overdue.

The cluster remains in the running state during the first day to the fifteenth day after a payment becomes overdue.

Before the cluster is released, check the payment method of your Alibaba Cloud account in the Billing Management console.
The cluster enters the locked state on the sixteenth day after a payment becomes overdue and remains in that state until the thirtieth day. You cannot connect to the locked cluster.
On the thirty-first day after a payment becomes overdue:
  • If you set the backup retention policy for releasing or deleting a cluster to Retain Last Automatic Backup (Automatic Backup before Release) (Default) or Retain All Backups when you created the cluster, the cluster is moved to Cluster Recycle.
  • If you set the backup retention policy for releasing or deleting a cluster to Delete All Backups (Cannot be Restored) when you created the cluster, the cluster and all of its data are released.
  • If you set the backup retention policy for releasing or deleting a cluster to Retain Last Automatic Backup (Automatic Backup before Release) (Default) or Retain All Backups, you can restore the released cluster from Cluster Recycle based on backup sets after you add funds to your Alibaba Cloud account. For more information, see Restore a released cluster.
  • If you set the backup retention policy for releasing or deleting a cluster to Delete All Backups (Cannot be Restored), the cluster cannot be restored.

Suggestions

  • To avoid possible service interruptions, we recommend that you manually renew the cluster or enable auto-renewal before your subscription cluster expires. For more information, see Manual renewal and Auto-renewal.
  • Make sure that you have sufficient balance within your account.