This topic describes how to collect logs and diagnose the network connection of a backup client for VMware virtual machines when you have logged on to or have not logged on to the Hybrid Backup Recovery (HBR) gateway.

Background information

With the log collection and analysis features, you can quickly identify issues so that you can improve the operations and maintenance efficiency.

With the network diagnosis feature, you can check the network connection at any time so that you can detect and fix network failures in a timely manner.

Log collection

You can collect logs of a backup client for VMware virtual machines regardless of whether you have logged on to the HBR gateway.

  • Collect logs when you have not logged on to the HBR gateway

    To collect logs of a backup client for VMware virtual machines when you have not logged on to the HBR gateway, follow these steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. Click Diagnose in the upper-left corner.
    3. In the dialog box that appears, click Collect Logs and then Download Logs.
  • Collect logs when you have logged on to the HBR gateway

    To collect logs of a backup client for VMware virtual machines when you have logged on to the HBR gateway, follow these steps:

    1. Click left next to admin in the upper-right corner and select Diagnose.
    2. In the dialog box that appears, click Collect Logs and then Download Logs.

Network diagnosis

You can diagnose the network connection of a backup client for VMware virtual machines regardless of whether you have logged on to the HBR gateway.

  • Diagnose the network connection when you have not logged on to the HBR gateway

    To diagnose the network connection of a backup client for VMware virtual machines when you have not logged on to the HBR gateway, follow these steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. Click Diagnose in the upper-left corner.
    3. In the dialog box that appears, click Network Diagnosis and then Start Detection.
  • Diagnose the network connection when you have logged on to the HBR gateway

    To diagnose the network connection of a backup client for VMware virtual machines when you have logged on to the HBR gateway, follow these steps:

    1. Click left next to admin in the upper-right corner and select Diagnose.
    2. In the dialog box that appears, click Network Diagnosis and then Start Detection.