This topic describes how to collect logs and diagnose the network issues of VMware virtual machine (VM) backup clients. You can collect logs regardless of whether you have logged on to the Cloud Backup gateway or not.
Prerequisites
The preparations for VMware VM backup are completed. For more information, see Before you begin (on-premises VMware).
Background information
You can use the log collection feature to collect the logs of VMware VM backup clients. You can analyze the logs to identify issues. This feature improves the operations and maintenance efficiency.
You can use the network diagnosis feature to check network connections in real time and identify and fix network issues at the earliest opportunity.
Collect the logs of a VMware VM backup client
You can collect the logs of a backup client, regardless of whether you have logged on to the Cloud Backup gateway or not.
Collect logs when you have not logged on to the Cloud Backup gateway
To collect the logs of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
Open a browser, enter the logon address of the backup client
http://hostname:8011
in the address bar, and then press Enter.In the upper-left corner of the logon page, click Diagnose.
In the dialog box that appears, choose
.
Collect logs when you have logged on to the Cloud Backup gateway
To collect the logs of a backup client when you have logged on to the Cloud Backup gateway, perform the following steps:
In the upper-right corner of the logon page, click the icon next to admin, and select Diagnose from the shortcut menu.
In the dialog box that appears, choose
.
Diagnose the network issues of a VMware VM backup client
You can diagnose the network issues of a backup client, regardless of whether you have logged on to the Cloud Backup gateway or not.
Diagnose network issues when you have not logged on to the Cloud Backup gateway
To diagnose the network issues of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
Open a browser, enter the logon address of the backup client
http://hostname:8011
in the address bar, and then press Enter.In the upper-left corner of the logon page, click Diagnose.
In the dialog box that appears, choose
.
Diagnose network issues when you have logged on to the Cloud Backup gateway
To diagnose the network issues of a backup client when you have logged on to the Cloud Backup gateway, perform the following steps:
In the upper-right corner of the logon page, click the icon next to admin, and select Diagnose from the shortcut menu.
In the dialog box that appears, choose
.