This topic describes how to collect logs and diagnose network issues of VMware VM backup clients when you have logged on or have not logged on to the Hybrid Backup Recovery (HBR) gateway.

Background information

You can use the log collection feature to collect logs of VMware VM backup clients. You can then analyze the logs to identify and locate issues. This feature improves the operations and maintenance efficiency.

You can use the network diagnosis feature to check network connections in real time and identify and fix network issues at the earliest opportunity.

Collect logs of a VMware VM backup client

You can collect logs of a backup client, regardless of whether you have logged on to the HBR gateway.

  • Collect logs when you have not logged on to the HBR gateway

    To collect logs of a backup client when you have not logged on to the HBR gateway, perform the following steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. In the upper-left corner, click Diagnose.
    3. In the dialog box that appears, choose Collect Logs > Download Logs.
  • Collect logs when you have logged on to the HBR gateway

    To collect logs of a backup client when you have logged on to the HBR gateway, perform the following steps:

    1. In the upper-right corner, click the log4 icon next to admin, and select Diagnose from the shortcut menu.
    2. In the dialog box that appears, choose Collect Logs > Download Logs.

Diagnose network issues of a VMware VM backup client

You can diagnose network issues of a backup client, regardless of whether you have logged on to the HBR gateway.

  • Diagnose network issues when you have not logged on to the HBR gateway

    To diagnose network issues of a backup client when you have not logged on to the HBR gateway, perform the following steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. In the upper-left corner, click Diagnose.
    3. In the dialog box that appears, choose Network Diagnosis > Start Detection.
  • Diagnose network issues when you have logged on to the HBR gateway

    To diagnose network issues of a backup client when you have logged on to the HBR gateway, perform the following steps:

    1. In the upper-right corner, click the log4 icon next to admin, and select Diagnose from the shortcut menu.
    2. In the dialog box that appears, choose Network Diagnosis > Start Detection.