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    Smart Access Gateway

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      • Announcement: The SAG app 1.0.0 for Windows is to be discontinued
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    • Product Introduction
      • What is Smart Access Gateway?
      • Network topology
        • Deployment modes
        • Network topology
        • HA topology
      • Features
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      • Purchase an SAG device
      • Purchase SAG APP
      • Purchase an SAG vCPE device
      • Renew
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      • Temporary upgrades
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      • Delete an SAG instance
    • Tutorials
      • Deploy an SAG device in inline mode
      • Deploy an SAG device in one-arm mode and enable dynamic routing
      • Deploy an SAG device in one-arm mode and enable dynamic routing
      • Deploy two SAG devices in inline mode and enable static routing
      • Deploy two SAG devices in inline mode and enable dynamic routing
      • Deploy two SAG devices in inline mode and enable DHCP on LAN ports
      • Deploy two SAG devices in one-arm mode and enable dynamic routing
      • Use SAG to set up standby network connections (leased line connected to SAG)
      • Use SAG to set up standby network connections (leased line connected to Layer 3 switch)
      • Connect private networks outside mainland China to Alibaba Cloud
      • Use SAG and CEN to access OSS
    • Configuration Guide
      • Deploy an SAG-100WM device
      • Deploy an SAG-1000 device
      • Manage devices
        • Associate SAG devices with SAG instances
          • Add a device
          • View basic information
          • Upgrade an SAG device to a later version
          • Disassociate an SAG device from the SAG instance
          • Remotely restart an SAG device
          • Remotely access an SAG device
          • Activate an SAG device
        • Manage devices
          • Assign a role to a port
          • Configure a WAN port
          • Configure a leased line port
          • Configure a LAN port
          • Configure HA for SAG devices
          • Manage routes
            • Add a static route
            • Configure BGP routing
            • Configure OSPF routing
            • Enable wireless connections
          • Quick diagnosis
          • Configure the management port
      • Configure networks in the cloud
        • Advertise routes to Alibaba Cloud
        • Configure an SNAT rule
        • Add a DNAT rule
        • Attach a network instance
        • Authorize cross-account association
        • Advertise routes
        • Configure health check
        • Cancel health check
        • Detach a network
      • Health check
        • Create a health check instance
        • Modify a health check instance
        • Delete a health check instance
      • High availability
        • Use two SAG devices to implement HA
        • Use wired and wireless connections to implement HA
        • Use leased lines and SAG to implement HA
        • Switch the active-standby mode to the active-active mode
      • Cloud Connect Network
        • Introduction to CCN
        • Associate a CCN instance with a CEN instance
        • Create a CCN instance
        • Associate a CCN instance with an SAG instance
        • View information about a CCN instance
        • Cross-account authorization
        • Disassociate from a CEN instance
        • Revoke cross-account authorization
        • Delete a CCN instance
        • Disassociate a CCN instance from an SAG instance
      • QoS policies
        • What is a QoS policy?
        • Manage QoS policies
        • Associate with or disassociate from an SAG instance
        • Check the status of a QoS rule
      • Access control
        • Overview
        • Manage ACLs
        • Manage ACL rules
        • Manage SAG instances associated with ACLs
      • Flow logs
        • Overview
        • Create a flow flog
        • Associate a flow log with SAG instances
        • Query flow log data
        • Enable a flow log
        • Disable a flow log
        • Disassociate from an SAG instance
        • Delete a flow log
      • Access cloud services
        • Configure AnyTunnel
        • Configure PrivateZone
          • Configure PrivateZone
          • Acquire or grant permissions
      • DPI
        • Overview
        • Manage DPI
    • Smart Access Gateway
      • Features of Smart Access Gateway devices
      • Supported browsers for using the SAG web console
      • SAG-100WM usage instructions
        • Descriptions of SAG-100WM
        • Configure SAG-100WM in the web console
      • SAG-1000 usage instructions
        • Descriptions of an SAG-1000 device
        • Install the SAG-1000 device
        • Configure the SAG-1000 device in the web console
        • Optical module models
    • Smart Access Gateway vCPE
      • Introduction
      • Purchase an SAG vCPE device
      • Deploy an SAG vCPE
        • Connect AWS to Alibaba Cloud through SAG vCPE
    • Smart Access Gateway APP
      • Introduction to Smart Access Gateway APP
      • Billing and pricing of the SAG app
      • Start a SAG APP free trial
      • Get started with SAG APP
      • Configure IDaaS to automatically create client accounts in SAG
      • User guide for administrators
        • Purchase SAG APP
        • Set up network connections
        • Create a client account
        • Configure roaming for clients
        • View the traffic monitoring data of an SAG APP instance
        • Renew an instance
        • Renewal and configuration modification
        • Instance upgrades
        • Delete a client account
      • User guide for end users
        • Install the SAG app
        • Connect to an intranet environment
      • FAQ
        • How can I modify the maximum bandwidth?
        • What can I do if I forget the password that is used to log on to the SAG app?
    • Monitoring and alarms
      • Monitor the status of an SAG device
      • Monitor traffic
      • View traffic monitoring data of applications
    • Troubleshooting
      • Handle device faults
      • View and query the device status
        • Indicators
        • View the device status
        • View the connection status
        • Query the OSPF status
      • Maintain the system
        • Update an SAG device
        • Restart an SAG device
      • Handle device faults
        • Handle optical module faults
        • Handle Ethernet connection failures
        • Handle frequent switches of the Ethernet port status
        • Locate power failures
      • Handle connectivity failures
        • Handle SAG device disconnections
        • Handle failures of pinging an ECS instance through SAG-1000
        • Handle failures of pinging Alibaba Cloud resources through SAG-100WM
        • Handle connection failures to a local terminal
        • Handle connection failures between an SAG device and a switch
      • FAQ
        • What should I do if my workloads are interrupted?
        • What should I do if the SAG device is disconnected from Alibaba Cloud?
        • What should I do if I forget the password used to log on to the web console?
        • What is the default Wi-Fi password?
      • Handle power failures
    • API Reference
      • List of operations by function
      • Make an API request
      • RAM authentication
      • Common parameters
      • SAG instances
        • DowngradeSmartAccessGateway
        • BindSmartAccessGateway
        • UnbindSmartAccessGateway
        • UpgradeSmartAccessGateway
        • DescribeSmartAccessGatewayVersions
        • GetSmartAccessGatewayUseLimit
        • DescribeRegions
        • UnbindVbr
        • ClearSagRouteableAddress
        • DescribeBindableSmartAccessGateways
        • UnbindSerialNumber
        • BindSerialNumber
        • SynchronizeSmartAGWebConfig
        • ModifySagHa
        • ModifySagUserDns
        • DescribeSagWan4G
        • ModifySagWifi
        • DescribeSagHa
        • DescribeSagUserDns
        • DescribeSagCurrentDns
        • DescribeSagWifi
        • DescribeSAGDeviceInfo
        • RevokeInstanceFromVbr
        • ModifyDeviceAutoUpgradePolicy
        • GrantSagInstanceToVbr
        • DiagnoseSmartAccessGateway
        • DescribeSagRemoteAccess
        • DescribeGrantSagVbrRules
        • DescribeDeviceAutoUpgradePolicy
        • CreateSmartAccessGateway
        • DescribeSmartAccessGateways
        • UpdateSmartAccessGatewayVersion
        • ModifySmartAccessGateway
        • ActivateSmartAccessGateway
        • DescribeSmartAccessGatewayHa
        • AddSnatEntry
        • DescribeSnatEntries
        • DeleteSnatEntry
        • AddDnatEntry
        • DescribeDnatEntries
        • DeleteDnatEntry
        • RebootSmartAccessGateway
        • UnlockSmartAccessGateway
        • ModifySmartAccessGatewayUpBandwidth
        • BindVbr
        • GrantSagInstanceToCcn
        • DescribeGrantSagRules
        • RevokeSagInstanceFromCcn
        • ModifySagRemoteAccess
        • ClearSagCipher
        • ListSmartAGApiUnsupportedFeature
      • Cloud Connect Network
        • CreateCloudConnectNetwork
        • ModifyCloudConnectNetwork
        • DeleteCloudConnectNetwork
        • DescribeCloudConnectNetworks
        • GetCloudConnectNetworkUseLimit
        • RevokeInstanceFromCbn
        • GrantInstanceToCbn
        • DescribeGrantRules
      • Access control
        • DescribeACLs
        • DeleteACL
        • ModifyACL
        • DescribeACLAttribute
        • ModifyACLRule
        • AddACLRule
        • CreateACL
        • DisassociateACL
        • AssociateACL
        • DeleteACLRule
      • Smart Access Gateway APP
        • DowngradeSmartAccessGatewaySoftware
        • ModifyClientUserDNS
        • DescribeClientUserDNS
        • RoamClientUser
        • UpgradeSmartAccessGatewaySoftware
        • CreateSmartAccessGatewaySoftware
        • CreateSmartAccessGatewayClientUser
        • DescribeSmartAccessGatewayClientUsers
        • ResetSmartAccessGatewayClientUserPassword
        • DeleteSmartAccessGatewayClientUser
        • ModifySmartAccessGatewayClientUser
        • DescribeUserOnlineClientStatistics
        • KickOutClients
        • DescribeUserOnlineClients
        • DescribeSagOnlineClientStatistics
        • DescribeUserFlowStatistics
        • EnableSmartAccessGatewayUser
        • DisableSmartAccessGatewayUser
      • QoS policies
        • DescribeQoses
        • ModifyQosPolicy
        • ModifyQos
        • CreateQosCar
        • DescribeQosPolicies
        • CreateQosPolicy
        • AssociateQos
        • DeleteQos
        • DeleteQosCar
        • DeleteQosPolicy
        • DisassociateQos
        • CreateQos
        • ModifyQosCar
      • Flow logs
        • CreateFlowLog
        • ModifyFlowLogAttribute
        • DescribeFlowLogs
        • DeleteFlowLog
        • ActiveFlowLog
        • DeactiveFlowLog
        • AssociateFlowLog
        • DisassociateFlowLog
        • DescribeFlowLogSags
        • DescribeUnbindFlowLogSags
      • Route advertisement policies
        • DescribeRouteDistributionStrategies
        • ModifyRouteDistributionStrategy
        • DeleteRouteDistributionStrategy
      • Health check
        • ModifyHealthCheck
        • CreateHealthCheck
        • DeleteHealthCheck
        • DescribeHealthChecks
        • DescribeHealthCheckAttribute
      • Configure routes
        • ModifySagGlobalRouteProtocol
        • ModifySagRouteProtocolBgp
        • ModifySagRouteProtocolOspf
        • ModifySagPortRouteProtocol
        • ModifySagStaticRoute
        • CreateSagStaticRoute
        • DeleteSagStaticRoute
        • DescribeSagStaticRouteList
        • DescribeSagGlobalRouteProtocol
        • DescribeSagRouteProtocolBgp
        • DescribeSagRouteProtocolOspf
        • DescribeSagPortRouteProtocolList
        • DescribeSagRouteList
      • Port configurations
        • ModifySagPortRole
        • ModifySagWan
        • CreateSagExpressConnectInterface
        • DescribeSagExpressConnectInterfaceList
        • ModifySagExpressConnectInterface
        • DescribeSagManagementPort
        • DescribeSagWanList
        • ModifySagManagementPort
        • DeleteSagExpressConnectInterface
        • DescribeSagPortList
        • ModifySagLan
        • DescribeSagWanSnat
        • ModifySagWanSnat
        • DescribeSagLanList
      • DPI management
        • UpdateSmartAGDpiAttribute
        • ListDpiSignatures
        • ListDpiGroups
        • DisableSmartAGDpiMonitor
        • EnableSmartAGDpiMonitor
        • GetSmartAGDpiAttribute
        • ListDpiConfigError
        • GetAclAttribute
    • Terms
      • Smart Access Gateway Privacy Policy
 
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    What should I do if my workloads are interrupted?

    Document Center
    Product Details

    What should I do if my workloads are interrupted?

    Last Updated: Jul 23, 2020

    This topic provides solutions on how to manage workload interruption. The solutions vary depending on the device type.

    • SAG-100WM: See Handle failures of pinging Alibaba Cloud resources through SAG-100WM.
    • SAG-1000: See Handle failures of pinging an ECS instance through SAG-1000 and Handle connection failures to a local terminal.
    Previous: Handle connection failures between an SAG device and a switch Next: What should I do if the SAG device is disconnected from Alibaba Cloud?

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