This topic explains why an SAG-1000 device cannot connect to an on-premises terminal that is associated with the same Cloud Connect Network (CCN) instance as the Smart Access Gateway (SAG) instance and provides solutions.
Symptoms
An SAG-1000 device cannot connect to an on-premises terminal that is associated with the same CCN instance as the SAG instance.
Causes
- The connection between the on-premises terminal and the SAG-1000 device is faulty.
- The VPN tunnel between the SAG-1000 device and Alibaba Cloud is faulty.
- The network environment of the on-premises terminal is faulty.
- The Internet service provider (ISP) network is faulty.