This topic explains why an SAG-1000 device cannot connect to a local terminal associated with the same Cloud Connect Network (CCN) instance and provides solutions.

Symptoms

An SAG-1000 device cannot connect to a local terminal deployed in the same CCN instance.

Causes

  • The connection between the local terminal and the SAG-1000 device is faulty.
  • The VPN tunnel between the SAG-1000 device and Alibaba Cloud is faulty.
  • The network environment of the target local terminal is faulty.
  • The Internet service provider (ISP) network is faulty.

Solutions

  1. Log on to the Smart Access Gateway (SAG) console.
  2. Click the ID of the target SAG instance, check whether the status is Ready.
  3. Log on to the switch console to check the connectivity between the SAG-1000 device and the switch.
    • If static routing is configured in the SAG-1000 device and the switch, ping the IP address of each port of the SAG-1000 device through the switch. If you cannot ping the IP address of a port, see Handle connection failures between an SAG device and a switch to solve port interconnection issues.
    • If you use the SAG device without a switch, check whether the second and third indicators on the right of the SAG-1000 device are yellow or continuously blinking.
      • If the second indicator is yellow or continuously blinking, the SAG-1000 device is faulty. Submit a ticket.
      • If the third indicator is yellow or continuously blinking, the VPN tunnel between the SAG-1000 device and Alibaba Cloud is unavailable. Submit a ticket.

      For more information about indicators, see View device indicators.

  4. Repeat the preceding steps to check the environment of the target local terminal. If the issue persists, submit a ticket.