Symptoms

The SYS and PWR indicators of the Smart Access Gateway (SAG) device are off.

Causes

  • The power switch of the SAG device is not turned on.
  • The power cable is not firmly connected.
  • The power supply is faulty.
  • The power adapter is faulty.

Solutions

  1. Check whether the power switch is on.
  2. Check whether the power cable is firmly connected.
  3. Check whether the power supply is faulty.

    Connect the current power adapter to a functioning power supply. If the SAG device is powered on, the current power supply is faulty.

  4. Check whether the power adapter is faulty.

    Connect a functioning power adapter to the current power supply. If the SAG device is powered on, the current power adapter is faulty.

  5. If power failures continue to occur after you complete the preceding four steps, the SAG device is faulty. Submit a ticket to repair the SAG device.