After you purchase a Smart Access Gateway (SAG) device in the SAG console, Alibaba Cloud creates an SAG instance for you to manage network configurations. You can view the status of the SAG device in the SAG console.


  1. Log on to the SAG console.
  2. In the left-side navigation pane, click Smart Access Gateway. On the Smart Access Gateway page, view the Status of the target SAG instance.
  3. View the status of an SAG instance.
    The following table describes different states of an SAG instance.
    Status Description
    Order Placed The order has been placed and the package is not dispatched.
    Order Shipped The package has been dispatched. After you receive the package, sign for it and activate the SAG instance.
    Not Associated The SAG device is not associated with a Cloud Connect Network (CCN) instance or a virtual border router (VBR).
    Disconnected The SAG device is not connected to Alibaba Cloud.
    Note You can configure the SAG device to access the Internet. After you associate the device with a CCN instance, the status of the device automatically changes to Ready.
    Ready The SAG device is running normally.
    Note Assume that an SAG instance is associated with an active SAG device and a standby SAG device. If the active SAG device is connected to Alibaba Cloud and the standby SAG device is disconnected from Alibaba Cloud, the status of the SAG instance is Ready.
    Overdue Payment The SAG device is unavailable due to overdue payments.