CreateTicket - Ticket System API - Alibaba Cloud Documentation Center

Debugging

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Request parameters


Parameter	Type	Required	Example	Description
Action	String	Yes	CreateTicket	The operation that you want to perform. Set the value to CreateTicket.
Content	String	Yes	I cannot connect to my ECS instance. Please help check.	The question description.
CustomerCommonQuestionId	Long	Yes	34	The question ID. You can call the ListCommonQuestion operation to query the common questions for the specific product. If this question ID cannot be found from ProductId in the response of the ListCommonQuestion operation, the ticket cannot be created.
Email	String	Yes	support@aliyun.com	The mailbox that you use to receive ticket messages, for example, a ticket progress message.
ProductId	Long	Yes	12	The product ID. You can call the ListProducts operation to obtain product information.
Language	String	No	zh	The language that you use, supporting English, Chinese, and Japanese. Valid values: en, zh, and jp, which indicate English, Chinese, and Japanese, respectively.
Title	String	No	ECS Connection Failure	The ticket title.
SecretContent	String	No	The instance ID is XXXXXX.	The confidential details, including your ECS instance information and personal information. This parameter has a high data security level.
Phone	String	No	1381111****	The mobile phone number that you use to receive SMS messages about the progress of ticket processing.
AlertTime	String	No	all	The time range during which ticket messages can be received. Valid values: normal, all, and never. The value normal indicates that the messages can be received from 09:00:00 to 18:00:00 every day. The value all indicates no time limit, and the messages can be received anytime. The value never indicates that the messages are never received. Default value: all.
CarbonCopyEmail	String	No	support_another@aliyun.com	The CC mailbox that you add to receive ticket messages.

Response parameters


Parameter	Type	Example	Description
Code	String	200	The status code.
Data	String	ACB8WY2	The ticket number returned after the ticket is created.
Message	String	success	The prompt message.
RequestId	String	CA6204AC-6AA9-4CFA-9310-7DFD20C19EBC	The ID of the request.
Success	Boolean	true	Indicates whether the request is successful. The value true indicates a success. The value false indicates a failure.

Examples

Sample requests

http(s)://[Endpoint]/? Action=CreateTicket
&Content=I cannot connect to my ECS instance. Please help check.
&CustomerCommonQuestionId=34
&Email=support@aliyun.com
&ProductId=12
&<Common request parameters>

Sample success responses

XML format

<Message>success</Message>
<Data>ETARNPP</Data>
<Code>200</Code>
<Success>true</Success>

JSON format

{
  "Message": "success",
  "Data": "ETARNPP",
  "Code": 200,
  "Success": true
}

Error codes


HTTP status code	Error code	Error message	Description
400	param.illegal	The specified parameter is invalid. Please check the parameter.	The error message returned because there are invalid parameters. Modify the parameter settings as required.
500	System.error	An error occurred while processing your request.	The error message returned because an internal error has occurred. Try again later.

For a list of error codes, visit the API Error Center.