If you purchased a wrong resource plan, such as the incorrect validity period, and specifications, you can contact after-sales technical support to cancel the purchased resource plan.

Applicable conditions

You can cancel a resource plan if the plan meets the following requirements:

  • Your resource plan is within seven days of purchase.
  • The resource plan is not used.
Notice Resource plans that are purchased through upgrade or renewal cannot be canceled.

Cancel resource plans

You can submit a ticket to cancel resource plans.