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How to check iOS push issues

Last Updated: Mar 10, 2021

Developers may experience message push failures during the development and release of their applications. The mPaaS platform integrates the push function of different channels. We recommended testing the message push through the console when experiencing problems.

  • If the message status is Acked, the mPaaS MPS server backend has sent the message push request to the Apple APN server.
  • If the message status is Acked, but the target phone has still not received remote push messages, we recommend troubleshooting from the client. Check network conditions, notification processing logic, and user id or deviceid.
  • If the message status is not Acked, we recommend double-checking the certificate configuration and production process.