This topic provides answers to commonly asked questions about upgrading a member account.

In which scenarios does a member account upgrade become invalid?

A member account upgrade becomes invalid in the following two scenarios:

  • The owner of the member account does not confirm the upgrade within 24 hours.
  • The email address you specified has been used for an existing Alibaba Cloud account.

Is there a limit on the period within which the owner of a member account must confirm an upgrade?

Yes. The owner of the member account must confirm the upgrade within 24 hours. Otherwise, the upgrade becomes invalid.

What do I do if the owner of a member account does not receive a confirmation email?

In the navigation tree of the Resource Directory page, find the folder to which the member account belongs and click the folder name. In the section that appears, find the member account and click Send Confirmation Email Again in the Actions column.

Note This does not prolong the confirmation process. After a new confirmation email is sent, the original confirmation email becomes invalid, but the owner of the member account still needs to confirm the upgrade from the new confirmation email before the original expiration time.

Can I cancel a member account upgrade?

Yes. In the navigation tree of the Resource Directory page, find the folder to which the member account belongs and click the folder name. In the section that appears, find the member account and click Cancel Upgrade in the Actions column.

Note After the upgrade is canceled, the confirmation email becomes invalid.

Can I use an upgraded member account to access other member accounts as the root user?

Yes. For more information, see Use the root user to access a member account.

Note For security purposes, we recommend that you use a RAM user or role to access member accounts.