Hologres instance expiration and overdue payment alerts and settings - Hologres

This topic describes the expiration and overdue payment policies for Hologres instances.

If a Hologres instance expires or has an overdue payment, its service is suspended. To resume the service, you can pay the overdue amount or renew the instance.

Expiration and overdue payment alerts

Instance billing method	Alert type	Instance status description	Recommended action	Notes
Subscription	Instance expiration	After the instance expires, its service is immediately suspended. You can no longer access the instance.	Renew the subscription instance. The service resumes immediately.	The system sends you reminders by text message or email when your instance is about to expire. Renew the instance as soon as possible to avoid service suspension. 7 days before suspension 3 days before suspension 1 day before suspension
		From day 1 to day 14 after expiration, the instance is locked and cannot be accessed. No bills are generated during this period.	Renew the subscription instance. The service resumes immediately.	Alibaba Cloud sends you reminders by text message or email when your instance is about to be released. Renew the instance as soon as possible to prevent data loss. 7 days before release 3 days before release 1 day before release
		On day 15 after expiration, the instance is released. The instance is deleted from the console, and its data is erased and cannot be recovered.	The instance cannot be recovered.
	Overdue payment	If your account has an overdue payment, the instance continues to run.	Pay the bill as soon as possible to avoid service suspension.	Alibaba Cloud sends you reminders by text message or email when your instance is about to be locked due to an overdue payment. Pay the bill as soon as possible. 18 hours before suspension 12 hours before suspension 6 hours before suspension
		24 hours after your account has an overdue payment, the service is immediately suspended. You can no longer access the instance.
		From 24 hours after the payment becomes overdue until the instance expires, the instance is locked and cannot be accessed.
Pay-as-you-go	Overdue payment	If the accumulated overdue payment for your account is less than 1,000 USD, the instance continues to run.	Pay the bill as soon as possible to avoid service suspension.	If you enable low balance alerts, the system sends you a reminder by text message or email when your account balance falls below the threshold you set.
		When the accumulated overdue payment for your account reaches 1,000 USD, a deduction is attempted. If the deduction fails, the instance continues to run for 14 days.		Alibaba Cloud sends you reminders by text message or email when your instance is about to be locked due to an overdue payment. Pay the bill as soon as possible. 7 days before suspension 3 days before suspension 1 day before suspension
		On the 15th day after the deduction fails, the service is suspended. The instance is locked and cannot be accessed. No bills are generated during this period.	After you pay the bill, the service resumes immediately.	Alibaba Cloud sends you reminders by text message or email when your instance is about to be locked due to an overdue payment. Pay the bill as soon as possible. 7 days before suspension 3 days before suspension 1 day before suspension
		On the 15th day after the service is suspended due to an overdue payment, the instance is released. The instance is deleted from the console, and its data is erased and cannot be recovered.	The data cannot be recovered.	Alibaba Cloud sends you reminders by text message or email when your instance is about to be released. Pay the bill as soon as possible to prevent data loss. 7 days before release 3 days before release 1 day before release

Configure overdue payment alert recipients

When your Alibaba Cloud account has an overdue payment or a Hologres instance is about to expire, Alibaba Cloud sends alerts by text message or email. By default, these notifications are sent to the mobile phone number and email address associated with your Alibaba Cloud account. If you want a Resource Access Management (RAM) user to also receive these alerts, you can add the user as a message recipient in the Message Center. The following procedure describes how to do this:

Log on to the Alibaba Cloud Management Console with your Alibaba Cloud account. Click Message > Message Receiving Management.
On the Message Center page, in the navigation pane on the left, choose Message Receiving Management > Basic Receiving Management.
Find the message type Notification of Overdue Payment, Service Suspension, and Impending Release and click Modify in the Message Recipient column.
In the Modify Message Recipient dialog box, add a message recipient, check the new contact to set them as a recipient, and then click Save.