You can call this operation to query basic information of a specified ticket.


OpenAPI Explorer automatically calculates the signature value. For your convenience, we recommend that you call this operation in OpenAPI Explorer. OpenAPI Explorer dynamically generates the sample code of the operation for different SDKs.

Request parameters

Parameter Type Required Example Description
Action String Yes GetOrderBaseInfo

The operation that you want to perform. Set the value to GetOrderBaseInfo.

OrderId Long Yes 12345

The ID of the ticket.

Tid Long Yes -1

The ID of the tenant.

Response parameters

Parameter Type Example Description

The basic information of the ticket.


Sample requests

http(s)://[Endpoint]/? Action=GetOrderBaseInfo
&<Common request parameters>

Sample success responses

XML format

    <Comment>Test the data change.</Comment>
    <Committer>xxx[RAM user]</Committer>
    <StatusDesc>Data change is successful.</StatusDesc>
    <LastModifyTime>2019-11-19 13:53:05</LastModifyTime>
    <CreateTime>2019-11-19 13:52:36</CreateTime>
    <WorkflowStatusDesc>The ticket is approved. </WorkflowStatusDesc>
        <UserNicks>xxx[RAM user]</UserNicks>

JSON format

		"Comment":"Test the data change.",
		"Committer":"xxx[RAM user]",
		"StatusDesc":"Data change is successful.",
		"LastModifyTime":"2019-11-19 13:53:05",
		"CreateTime":"2019-11-19 13:52:36",
		"WorkflowStatusDesc":"The ticket is approved.",
				"xxx[RAM user]"

Error codes

For a list of error codes, visit the API Error Center.