Alibaba Cloud Container Service for Kubernetes Service Level Agreement

As a free service, Container Service does not guarantee any compensation for the Service Level Agreement (SLA), but provides users with a secure, stable, and reliable container platform.

• In a region with three or more zones, the monthly availability of APIServer for Managed Kubernetes is 99.95%.
• In a region with two or fewer zones, the monthly availability of APIServer for Managed Kubernetes is 99.5%.

The availability of resources such as Elastic Compute Service (ECS) instances and Server Load Balancer (SLB) instances, either automatically created or manually added through Container Service, is subject to the SLA of each cloud service.