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:Error message "problem encountered during page loading" appears after Certificate application is withdrawn

Last Updated:Sep 15, 2020

Problem description

If you need to cancel the application due to an error in the information you provided when applying for the certificate, the SSL Certificates Service console returns the following error message.

A problem was encountered while loading the page. The error has been automatically reported, we will deal with it as soon as possible, please understand the inconvenience.

Causes

An error occurred in the interface of the client browser.

For the solution,

Refresh your browser and withdraw the certificate again.

Note:

  • After you request a certificate, the status of the certificate is pending verification click withdraw on the right of the certificate.
  • After you request a certificate, the status of the certificate is auditing, you will not be able to withdraw the application for this certificate.

Application scope

  • SSL Certificates Service