This topic describes the overdue payments and refunds of Cloud Storage Gateway (CSG).

Overdue payments

An overdue payment results in the following service status changes:

  • Gateways deployed on a data center

    After your payment is overdue for 24 hours, Alibaba Cloud stops the CSG service and disables operations for the CSG service. The data stored in a local cache disk is retained, but you cannot read the data. If you settle the overdue payments within 15 days, the CSG service is automatically enabled. You can also access data stored in your local cache disk.

  • Gateways deployed in the cloud
    • After your payment is overdue for 24 hours, Alibaba Cloud suspends the CSG service and disables operations for the CSG service. The data stored in a cache disk of CSG is retained and continuously billed.
    • After your payment is overdue for 15 days since the time when the CSG service is suspended, Alibaba Cloud stops the CSG service. All data stored in the cache disks is deleted and cleared. You cannot restore the data.

Refunds

  • After you delete pay-as-you-go gateways and all cloud resources such as Object Storage Service (OSS) resources, you are no longer charged.
    Note
    • If you delete only gateways, Alibaba Cloud retains the cloud resources and continues to charge you for the resources.
    • You cannot apply for a refund for pay-as-you-go gateways.
  • You can submit a ticket to request a refund before subscription gateways expire.