Alibaba Cloud Container Service for Kubernetes (ACK) is committed to providing a stable and reliable enterprise-level container platform for its customers. However, Alibaba Cloud shall not be responsible for the following issues:
  • All damages and losses that are caused by the use of third-party or open source software other than that provided by Alibaba Cloud.
  • Improper operations, such as cluster upgrades through platforms other than ACK, SLB configuration changes through platforms other than ACK, and accidental resource deletion.
  • Critical configuration changes, such as modifications of the following folders and their content:
    • /var/lib/kubelet
    • /var/lib/docker
    • /etc/kubernetes
    • /etc/kubeadm
  • The use of system reserved annotations in templates, which results in resource unavailability, application failures, and exceptions.

    Labels prefixed with kubernetes.io/ or k8s.io/ are reserved for core components. For example, pv.kubernetes.io/bind-completed: "yes".

  • All losses that are caused by unstable connections to external Kubernetes clusters that are integrated to ACK.
  • All other improper operations that may affect the stability of the cluster.
When you perform operations on a registered cluster, Alibaba Cloud shall not be responsible for the following issues:
  • All losses that are caused by unstable connections to external Kubernetes clusters that are integrated to ACK.
  • Abnormal application statuses that are caused by managing labels, annotations, or tags of nodes deployed on external clusters.
  • All other improper operations that may affect the stability of the cluster.