An Apsara PolarDB cluster is locked after the cluster expires or has overdue payments. You can unlock the cluster before the cluster is released. To unlock a subscription cluster, you can renew the instance. To unlock a pay-as-you-go cluster, you can add funds to your account. This topic describes how to unlock expired and overdue clusters.

Warning Important The system may send you notifications that you have overdue payments. When this occurs, please clear all overdue payments to avoid instances being released. Please note that your instances may be released at a system-selected time after the payment due date.

Rules for unlocking expired and overdue clusters

Cluster type Cluster status Solution
Subscription cluster The cluster remains in the running state during the period of 1-15 days after expiration. You can renew the cluster to prevent the cluster from being released after expiration. For more information, see Renewal.
The cluster is switched to the locked state during the period of 16-30 days after expiration. You cannot connect to the locked cluster.
At 00:00 on the 31st day after expiration, the cluster is released and no data of the cluster is retained. You cannot restore the cluster.
Pay-as-you-go cluster All pay-as-you-go clusters for an account with an overdue payment are switched to the overdue state.

The cluster remains in the running state during the period of 1-15 days after the payment is overdue.

Add funds to your Alibaba Cloud account to restore the cluster immediately.
The cluster is switched to the locked state in the period of 16-30 days after the payment is overdue. You cannot connect to the locked cluster.
At 00:00 on the 31st day after the payment is overdue, the cluster is released and no data of the cluster is retained. You cannot restore the cluster.

Suggestions

  • To avoid possible service interruptions, before your subscription cluster expires, we recommend that you manually renew the cluster or enable automatic renewal.
  • Make sure that your account balance is sufficient for payments.