The backup alert feature sends alerts to specified contacts when a backup fails or when a client is disconnected from a server. By default, backup alerts are sent to the contact of the Alibaba Cloud account. You can customize alert policies and the contacts or contact groups to receive alerts.

Note One hour after a backup fails or a client is disconnected from a server, the specified contacts or contact groups receive an alert.

Create an alert contact

An alert contact is a person that is selected to receive backup alerts. The procedure for creating an alert contact is as follows:

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Alarm Contact.
  3. On the Alarm Contact Management page, click the Alarm Contact tab.
  4. Click New Contact in the upper-right corner.
  5. In the New Contact dialog box that appears, enter a name in Contact Name.
  6. Select Email as a Contact Method.

    Enter the Contact Email, and then click Send Verification. Log on to the specified email to view the verification code, go back to the HBR console, and enter the verification code in the Email Verification field.

  7. Click OK.
Note
  • On the Alarm Contact tab, you can view a list of contacts and the details of each contact.
  • You can click Edit to modify the email of a contact.
  • You cannot delete a contact that is selected to receive alerts or added to a contact group.

Create an alert contact group

If you need multiple contacts to receive alerts, you can create an alert contact group and add these contacts to the contact group to facilitate management. When a backup exception occurs, all contacts that are added to the contact group will receive an alert.

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Alarm Contact.
  3. On the Alarm Contact Management page, click the Alarm Contact Group tab.
  4. Click New Contact Group in the upper-right corner.
  5. In the New Contact Group dialog box that appears, enter a name in Group Name.
  6. Select one or more contacts to add to the group and click . These contacts are displayed in the Select Contacts section.
  7. Click OK.
    Note
    • On the Alarm Contact Group tab, you can view a list of contact groups and the number of contacts in each group.
    • You can click Edit to modify a contact group.
    • You cannot delete a contact group that is selected to receive alerts.

Customize alert policies

You can customize alert policies of the following types:
Note HBR sends alert emails to the contact of the Alibaba Cloud account by default. For custom alert policies, an instance-level alert policy takes precedence over a vault-level alert policy.
  • Vault-level alert policy

    A vault-level alert policy applies to all the backup clients of a vault. The backup clients include those installed on ECS instances, local hosts, and local virtual machines.

  • Instance-level alert policy

    An instance-level alert policy applies to all the ECS backup clients of an SQL Server instance.

Customize a vault-level alert policy

The procedure is as follows:

  1. Log on to the HBR console.
  2. On the Overview page, find the vault for which you want to customize the alert policy.
  3. In the upper-right corner of the vault, click the Setting icon.
  4. In the Vault Setting dialog box that appears, select an option in Alarm Policy as required.
    • Disabled

      If you select this option, no alert is sent when an exception occurs on a client or an instance that uses this vault.

    • Default

      If you select this option, alerts for the vault are sent to the contact of the Alibaba Cloud account in emails.

    • Customized

      If you select this option, you need to select one or more contacts and contact groups. Then, alerts for the vault are sent to the selected contacts or contact groups.

  5. Click OK.
Customize an instance-level alert policy

The procedure is as follows:

  1. Log on to the HBR console.
  2. Find the SQL Server instance for which you want to customize the alert policy and click Alarm Setting in the Actions column for the instance.
  3. In the Alarm Policy dialog box that appears, select an option in Alarm Policy.
    Alarm Policy Description
    Disabled If you select this option, no alert is sent when an exception occurs during the backup of the SQL Server instance.
    Same as Vault If you select this option, the SQL Server instance uses the same alert policy as the backup vault.
    Default If you select this option, alerts for the SQL Server instance are sent to the contact of the Alibaba Cloud account in emails.
    Customized If you select this option, you need to select one or more contacts and contact groups. Then, alerts for the SQL Server instance are sent to the selected contacts or contact groups.
  4. Click OK.