Managed Security Service (MSS) is available in Alibaba Cloud Security Web Application Firewall (WAF). Once you activate the MSS of WAF service, you can get professional and exclusive technical support from Alibaba Cloud Security experts with regard to implementing and using Alibaba Cloud WAF.
The MSS of WAF service is backed with Alibaba Cloud Security service team and helps you better use Alibaba Cloud WAF. With MSS of WAF, you can more effectively protect WAF-enabled Web assets, reduce Web business risk, and significantly reduce security maintenance costs.
The MSS of WAF service is suitable for situations where you have activated Alibaba Cloud WAF but lack continuous monitoring and security engineers to protect against vulnerabilities. The service is ideal for customers seeking outsourcing professionals to assist in the operation of security services.
The MSS of WAF service provides a fully managed service for Alibaba Cloud WAF, including configuration service, protection policy optimization, security monitoring and warning, security incident response, security consulting, security training and case study, and security reporting. These services are further described as follows.
|Protection policy optimization||
|Monitoring and warming||
Security incident response time
When a user encounters a security incident that requires urgent assistance, the service team responds to the user in a timely manner based on the security incident response time described as follows.
|1||Critical||The user's critical business or core components are significantly damaged or the service is unavailable, requiring immediate processing||15 minutes|
|2||Emergency||The user's critical business or core components are severely affected or important features are unavailable and need to be processed as soon as possible||30 minutes|
|3||High||The user's non-critical business is seriously damaged or unavailable||2 hours|
|4||Medium||The user's non-critical business is abnormal||4 hours|
|5||Low||General technical or advisory questions||8 hours|
Service delivery description
The following table describes the service delivery method of MSS of WAF.
|Service delivery method||Remote online service|
|Service language||Chinese and English|
|Service period||Consistent with the user's purchase cycle|
|Supported service channels||