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Alibaba Mail:Unable to Input Account and Password When Accessing the "mail. domain name" Login Interface

Last Updated:Sep 12, 2023

Description

The mailbox login page can be accessed using the "mail. domain name"(for example: mail.example.net). However, the account and password fields do not display blinking cursors, and the account and password cannot be entered.

Cause

Since the mailbox domain name (example.net) does not have a corresponding Alibaba Mail service, even if the CNAME resolution of "mail.example.net" points to the Alibaba Mail Webmail login server and can access the login interface, the mailbox itself does not exist, so it will not be able to login.

Solution

Select one of the following methods based on your business requirements:

a. If the domain name bound to the email service is "mail.example.net", that is, the suffix of the email account is @ mail.example.net. When this domain name is used as the mailbox domain name, user should set the corresponding resolution for this third-level domain name. For more information about how to resolve the domain name, please check Alibaba Mail Domain Name Resolution. After the resolution takes effect, the login address of the website will be "mail.mail.example.net".

b. If the suffix of the email address you want to use is @example.net and you are using the "mail.example.net" domain name to bind your email service, please change the domain name of the email address to "example.net" first by referring to Change the Domain Name of Alibaba Mail. After change, user can use "mail.example.net" to access and login email.