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Common problems

Last Updated: Jan 17, 2019

After-sales Support

  1. What information should be gathered and provided when submitting a technical problem via service ticket?

    A:In order to analyze and solve the problem for you in a more efficient and effective way, we recommend below template for you to gather information and to provide in the service ticket.

    • Your account UID.
    • Screenshot or description of the error message or log, and corresponding request ID.
    • Name or ID of blockchain related object.
    • Steps for reproducing the problem.
    • Impact to your business.