I spent $ 50 to buy 11 ECS, am I crazy? Ask for help - Alibaba Cloud Developer Forums: Cloud Discussion Forums

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[Forum Admin]I spent $ 50 to buy 11 ECS, am I crazy? Ask for help

More Posted time:Aug 11, 2017 10:18 AM
I would have wanted to buy 11 months of ECS, but did buy 11 ECS in the order interface, I really do not need so much, is there any way to help adjust or refund?

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1st Reply#
Posted time:Aug 21, 2017 17:02 PM
It's not support refunding for prepaid service.

2.2(e) No refunds are available for any prepaid products or services.

For prepaid subscriptions, once purchased, you'll need to turn off auto renewal for your prepaid instances to terminate the subscription, be sure to make all the data well back up.
Route: console- billing management- renew management, choose the server and turn off.
And you can still use Alibaba Cloud services till the end of the current billing cycle. The rest of the subscription fee won't be returned to you. And we'll stop auto-renewing the subscription at the beginning of the next billing cycle.