Can't not add Paypal

hi , i can't add Paypal , i need help.

Please submit a ticket, support engineer will need your account information to confirm the problem.

submit ticket:
https://workorder-intl.console.aliyun.com/console.htm?spm=5176.2020520152.1001.dworkorder1.vT8fEL#/ticket/add?productId=1193