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Instance Locked

More Posted time:Feb 1, 2021 23:39 PM
why does the  the Instance get locked ? what is the solution ?

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1st Reply#
Posted time:Feb 2, 2021 17:25 PM
Dear Mjan,
You could create a ticket in your Alibaba Cloud console and our postsales team will help you with that. Here's the link:
Also our chat service is available 24 hours, Monday through Friday. You could go to the contact sales page, https://www.alibabacloud.com/contact-sales , and click on the orange icon on the bottom right to find "chat now".
You could also call our business advisor to get help. To find the customer service phone number of your country, please use the drop down list on the left of the page.
Thank you.

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2nd Reply#
Posted time:Jun 15, 2021 0:24 AM
See below capture from the user agreement, most of the time is the application usage have volidate the user agreement, e.g. running application related to cryptocurrency mining etc.
  • a) sell, transfer, or sublicense your Alibaba Cloud Account to others without Alibaba Cloud’s prior written consent;
  • b) engage in or be part of any scheme to cheat, mislead or defraud Alibaba Cloud, other members, other users of the Alibaba Cloud Platform, any other third party or for any unlawful purpose;
  • c) infringe or otherwise abet or encourage the infringement or violation of any third party’s Intellectual Property Rights (as defined below) or other proprietary right or rights of publicity and privacy or other rights recognized at law;
  • d) impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity or otherwise engage in fraudulent representations or conduct;
  • e) violate any applicable law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • f) use the Alibaba Cloud Services for any activities related to bitcoin mining or the creation of other virtual currency or similar instruments;
  • g) submit or provide to Alibaba Cloud any content (including Member Content) that:i. contains information that is defamatory, libelous, unlawfully threatening or unlawfully harassing;
  • ii. is obscene or contains or infers any pornography or sex-related merchandising or any other content that otherwise promotes sexually explicit materials, or is otherwise harmful to minors;
  • iii. promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • iv. involves any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information; or
  • v. is otherwise objectionable on the grounds of public interest, public morality, public order, public security, national harmony or is prohibited by applicable laws;
h) undermine the integrity of the computer systems or networks used by Alibaba Cloud and/or any user of the Alibaba Cloud Services and you shall not attempt to gain unauthorized access to such computer systems or networks;i) modify, alter, tamper with, repair, or create derivative works of any software included in the Alibaba Cloud Services (unless otherwise expressly permitted in the relevant software included in the Alibaba Cloud Services);j) reverse engineer, disassemble, or decompile any part of the Alibaba Cloud Services;k) access any process or procedure to derive the source code of any software in the Alibaba Cloud Services;l) access or use the Alibaba Cloud Services in a way intended to avoid the relevant fees or charges; orm) resell or sublicense any Alibaba Cloud Services.
check the user agreement here for more details.

have a nice day