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cPanel/WHM DNS issue

More Posted time:Sep 7, 2019 4:20 AM
Hey everyone, I am facing a problem with cPanel/WHM DNS and I hope to get help

I've created a cPanel/WHM image on centOS on AlibabaCloud and purchased a domain name also from Alibaba
I'd like to set this domain as the default of WHM with default Nameserver NS1 & NS2

I did all these steps started from creating an NS1 & NS2 for my domain then I update the name server on Edit DNS Zone on WHM but the problem is whenever I access the website I got an error says "The webpage at might be temporarily down or it may have moved permanently to a new web address."

Kind Regards


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Assistant Engineer
Assistant Engineer
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1st Reply#
Posted time:Sep 18, 2019 3:37 AM
Hi, when I try to access the domain, it provides me with the proper response ( as a directory tree view (sort of).

The problem that I am seeing here is that you are configuring the web server to respond with a wrong directory; maybe a cPanel configuration issue. But currently it is showing the cgi-bin directory, maybe you need to configure the root directory so that it returns something like "index.html" or "default.html". Maybe you need to check that.

Also, if you are using other frameworks such as React, Angular or Vue.js, then maybe you should follow their guides to deploy the sites.

Oh, and if you are not hosting a site, rather accessing services, then please share more insights as to what you are actually tryin to do here with the domain, and we can guide you further.

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2nd Reply#
Posted time:Dec 8, 2019 12:13 PM
Is your problem solved?