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[Others]Real Name Registration Failed

More Posted time:Jun 24, 2019 20:35 PM
Hi Support

I submitted my passport image for real name registration but it kept failing. I may have received calls from support but I don't speak Mandarin.... Where can I get assistance?


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1st Reply#
Posted time:Jun 25, 2019 14:59 PM
Dear Mpotato,
You can click "Contact Sales" in the homepage. Complete and submit the form in it and our exclusive business advisor will get back to you soon. We have a global sales team available to assist you with this issue. Thanks.

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2nd Reply#
Posted time:Jul 14, 2019 11:42 AM

How can I complete real-name registration?

  1. Log on to the Alibaba Cloud console.

  2. Click your account avatar to go to the Account Management page.

  3. Click Real-name Registration from the left-side navigation pane.

  4. Enter all the relevant information in the required fields on the Real-name Registration page.If your account is a company account, you must provide:

    • The name of the country in which your company is registered.

    • The name of your company.

    • The registration number of your company.

    • The registered address of your company.

    • A photo showing your company certification or registration form.

If your account is a personal account, you must provide:

  • your passport or ID card number (driver’s licenses are accepted).

  • Your full name.

  • A photo showing the front and back of your ID card or the information page of your passport.

After you submit the required information, you can see the following page.

If the verification is successful, the following page is displayed.

If the real-name registration fails, the following page is displayed. You can try submitting again or open a ticket for further assistance.