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Error activating OSS "serious security risk.."

More Posted time:Jun 21, 2019 21:14 PM
Hi there,

when trying to activate OSS for my account, I get this error message:

Detecting the presence of a serious security risk, the operation can not be performed, please contact customer service.


EDIT: looking in the Console output, I see this:

TypeError: Cannot read property 'Bigdipper' of undefined
   at Object.convertOrderList (buy.js:1)
   at Object.convertOrderListToBase64 (buy.js:1)
   at Object.createOrder (buy.js:1)
   at n.m.createOrder (buy.js:1)
   at commonbuyConsole.js:122
   at commonbuyConsole.js:122
   at o.$eval (commonbuyConsole.js:122)
   at o.$apply (commonbuyConsole.js:122)
   at HTMLButtonElement.<anonymous> (commonbuyConsole.js:122)
   at HTMLButtonElement.dispatch (commonbuyConsole.js:122)

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1st Reply#
Posted time:Jun 23, 2019 19:08 PM
This implies that there is some issue with your credit card details, kindly refer to this article Briefly
you must send the required information from your registered Alibaba Cloud email account to for further investigation, within one working day of receiving the notice.
Required information:
  • Your account identification (ID) information.

  • Clear copies of the following documents.

    Any one of the following forms of government-issued photo ID of the credit card holder or payment account holder for your Alibaba Cloud account:

    National Identification Card

  • Passport

  • Driver’s License

A copy of the front side of the credit card used for your Alibaba Cloud Account.

Note: For security reasons, we recommend that you conceal the middle digits of the credit card number. Make sure that the name of the card holder, card issuing bank and the last four digits of the card number are clearly visible.

A copy of the bank billing statement for your credit card.

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2nd Reply#
Posted time:Jun 25, 2019 17:34 PM
Dear CMagnusJ,
You can click "Contact Sales" in the homepage. Complete and submit the form in it and our exclusive business advisor will get back to you soon. We will troubleshoot this OSS issue according to your user UID. Thanks.