Web hosting and third party email service
Created#More Posted time:Jul 12, 2018 19:12 PM
Sorry for my bad english, it is not my native language.
I have an Alibaba Cloud web hosting with a bound third party domain name.
I would like to use Alibaba Direct Mail to be able to receive emails at an address email@example.com.
So I need to add MX and TXT records in AlibabaCloud DNS.
BUT I already have CNAME records to access my website with my domain name.
If I have understood correctly, it's not possible to have MX records with CNAME records (I get an error message when I try it).
So I should have an A record, but I can't have the IP address of Alibaba Cloud servers (so I chose the CNAME records).
I have absolutely no idea how I could receive emails from my clients with a third party domain name and using Alibaba Direct Mail.
Thank you in advance !
1st Reply#Posted time:Jul 12, 2018 19:18 PM
Hi Gwen, your english is fine! Did you try to follow the instructions in https://www.alibabacloud.com/help/faq-detail/39397.htm?
There you have 1 MX, 2 TXT and 1 CNAME. Should be fine to add that records to send emails.
Which provider are you using for the domain?
[roura edited the post at Jul 13, 2018 6:50 AM]
2nd Reply#Posted time:Jul 12, 2018 23:42 PM
Direct Mail is an Alibaba service for sending emails. Direct Mail does not support email server functionality such as receiving email.
If you are inside China take a look at another Alibaba email service: https://wanwang.aliyun.com/mail/
If you are outside China, then review the typical services such as Microsoft Office 365, Google GSuite, etc.
3rd Reply#Posted time:Jul 13, 2018 16:50 PM
Thank you for your detailed answers.
I'm using Gandi (french provider) for my domain.
I will search for the best email service for my needs.
Thank you !