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Web hosting and third party email service

More Posted time:Jul 12, 2018 19:12 PM
Hi everybody,

Sorry for my bad english, it is not my native language.

I have an Alibaba  Cloud web hosting with a bound third party domain name.

I would like to use Alibaba Direct Mail to be able to receive emails at an address

So I need to add MX and TXT records in AlibabaCloud DNS.

BUT I already have CNAME records to access my website with my domain name.

If I have understood correctly, it's not possible to have MX records with CNAME records (I get an error message when I try it).

So I should have an A record, but I can't have the IP address of Alibaba Cloud servers (so I chose the CNAME records).

I have absolutely no idea how I could receive emails from my clients with a third party domain name and using Alibaba Direct Mail.

Thank you in advance !

Assistant Engineer
Assistant Engineer
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1st Reply#
Posted time:Jul 12, 2018 19:18 PM
Hi Gwen, your english is fine! Did you try to follow the instructions in

There you have 1 MX, 2 TXT and 1 CNAME. Should be fine to add that records to send emails.

Which provider are you using for the domain?
[roura edited the post at Jul 13, 2018 6:50 AM]
DevOps Outsourcing & APAC Cloud Consulting |

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2nd Reply#
Posted time:Jul 12, 2018 23:42 PM

Direct Mail is an Alibaba service for sending emails. Direct Mail does not support email server functionality such as receiving email.

If you are inside China take a look at another Alibaba email service:

If you are outside China, then review the typical services such as Microsoft Office 365, Google GSuite, etc.

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3rd Reply#
Posted time:Jul 13, 2018 16:50 PM
Thank you for your detailed answers.

I'm using Gandi (french provider) for my domain.

I will search for the best email service for my needs.

Thank you !