Evith
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My disappointment with Aliyun ECS

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More Posted time:Apr 11, 2018 6:46 AM
I signed up for alibaba cloud because I want to utilize Hong Kong region which is currently not avaialble on AWS EC2, plus I wanted to give Aliyun a try anyway!


We run a internet game accelator software company, meaning we have to create an instance for each customer and route their gaming traffic through the server to create better gaming experience, and we have some customers in South East Asia meaning HK is a important location for us. Our company currently have over 500 instances deployed in Amazon EC2.


Anyway to cut the story short, I hooked up our current API with Aliyun API so we can create instances through API calls, took a while since there was very little documentations.


When I was about to create my second or third instance through the API, i received an error
Forbidden.RiskControl This operation is forbidden by Aliyun RiskControl system. HTTP Status: 403
And I wasnt able to create any more instance.


Opened support ticket and I was told I need to email them my Passport + Credit Card Photo + Bank Statement. I was like what? I create a few instances costing few cents and now they think Im some kind of fraud that wont pay up? Never had such problem at Amazon/Google Cloud/Azure before! And I had to spend like $50 for "Priority Support Ticket" so that they respond to my tickets faster!


After emailing them the info, I was able to create more instances, BUT the next day I woke up, I got a email saying
We have detected unusual activity related to the services running under your account, and have therefore terminated the affected services. If you have any questions, please contact customer service by submitting a ticket within 48 hours.
And one of my instances was LOCKED and unaccessible. I opened another ticket, and was told that one of my instances was used for BITCOIN MINING!
My instance was running Windows Server 2016 image, with like no software installed other than a web browser, and they said it was being used  to mine bitcoin so they just randomly stop my instance?  Aliyun clearly needs to work on their detection logic because it is clearly not functioning. I will be lucky to mine few cents on a machine that costs $4 a day!


Moving onto the third day with Aliyun, as we let our customer try out our new edge location, we ran into a  new error when trying to create new instance:
QuotaExceed.AfterpayInstance ... Quota Limited by user quota [10]

Apparantly, you can only create 10 ECS instance in a region! Oh wow, thats right! 10 instances!!
People use cloud computing for its flexibility and scalability, and now you are telling your customer, sorry dude you can only have 10 VMs.
I have made HUNDREDS of virtual instances in providers such as Google/Microsoft/Amazon and I have never heard of such limitation until today!
I want to create HUNDREDS of instances and I am the one paying the bills, I don't understand why the limit is put at 10 to be honest, and there is no real way to raise the limit, the support just told me to contact their sales team which they MAY be able to increase the limit(to like 20? haha).


Anyway, I have never experience so much trouble using cloud computing, until today!


I sincerely hope someone at aliyun will take the above feedback, and make aliyun better!


Otherwise, I just hope that AWS HK region opens soon.....










Elina
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1st Reply#
Posted time:Apr 14, 2018 14:41 PM
I don't think there is such an limitation in HK Regions .

shhanshan
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2nd Reply#
Posted time:Apr 16, 2018 17:45 PM
I think this is due to their policy and ECS quota configuration.
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