• UID4295
  • Fans0
  • Follows0
  • Posts1

Cannot access my virtual machine in console

More Posted time:Nov 11, 2017 20:54 PM
Hello, I've just created a windows server virtual machine, and I want to access it via RemoteDesktop and test the options of AlibabaCloud console.
The VM is created and I can see it is online, the IP is and ping is OK.
But I cannot access it via Remote Desktop it says wrong password, and I am certain that I am entering the correct one.
Also, I cannot seem to find virtual machine in console. I can see it in overview, but when I click on a green link which says running it open up a new page with empty list.

Can you please help?

Assistant Engineer
Assistant Engineer
  • UID5909
  • Fans1
  • Follows0
  • Posts58
1st Reply#
Posted time:Jul 10, 2018 16:23 PM
Security group does not allow incoming port.

You should open TCP 3389 for allow RDP service

Senior Engineer
Senior Engineer
  • UID105
  • Fans5
  • Follows0
  • Posts344
2nd Reply#
Posted time:Nov 13, 2017 16:08 PM
Should you provide the screenshot or maybe you need to submit a ticket to support