Scenarios
Managed Service
Alibaba Cloud provides customers with a full range of technology and service management, through service management system design to meet customer service strategies and provide service support and management for customers.
Active Inspection Service
Based on customer businesses to help customers conduct inspections from the perspective of cloud resource architecture, proactively discover potential risks, and provide customers optimization and improvement suggestions.
O&M Service
Follow ITIL best practices and Alibaba Cloud best practices to provide customers with comprehensive operation and maintenance service support and ensure business continuity.
Benefits
Professional Technical Team
The technical team of Alibaba Cloud has rich practical experience in technical managed services and in high availability and disaster recovery which provided a full range of technical managed services for the Beijing Winter Olympic Games.
Rich Experience in Technical Managed Service
Alibaba Cloud provides technical managed solution support for various industries such as government, finance, and retail, gaining unanimous recognition and praise from customers with rich practical experiences.
Mature Technical Solution
After years of technical managed practices, Alibaba Cloud has accumulated a series of technical managed solutions to provide customers with comprehensive technical hosting service support and ensure business continuity.
Service Content
Dedicated Service Expert
Provide customers with dedicated service expert to help customers establish a technical service system and ensure customers' overall technical hosting service experience in Alibaba Cloud.
Service Support Channel
Establish a 24/7 emergency support group for customers as a service support channel with the response time less than 15 minutes.
Process Optimization
Follow the ITIL and Alibaba Cloud best practices, combined with customer business scenarios, Alibaba Cloud assists customers to optimize the framework and process of technology management.
Account Management
Assist customers in account management and account governance based on customer business, security and compliance requirements, and Alibaba Cloud best practices.
Technical Support
During the managed service, Alibaba Cloud provides customers with technical support such as cloud product consultation, configuration guidance and troubleshooting whenever customers encounter technical issues.
Incident Support
During the managed service, Alibaba Cloud will effectively coordinate with backend team for the root cause locate and recovery whenever customers encounter incidents. The incident response time is less than 5 minutes.
Monitoring and Early Warning
Combined with customers' business scenarios and cloud product types to help customers improve the internal monitoring system, deal with alarm events in a timely manner, and improve the proactive warning and quick recovery capabilities.
Resource Inspection
Conduct regular health inspections for customers to help identify potential risks in advance and improve the stability and continuity of customer business.
Risk Management
Based on the technology management system to help customers discover risks such as capacity, performance, security, and stability of cloud resources, and provide targeted recovery solutions and optimization guidance.
Backup Management
Help customers design a complete cloud backup solution and regularly check backup tasks and backup effectiveness to ensure that business data is effectively backed up.
Demand Management
According to customers' needs to promote the reasonable demands of cloud product functions/performance/experience to be launched in a timely manner to meet customer expectations.
Cost Optimization
According to customers' needs to evaluate cloud resources and provide customers with cloud resource cost analysis and optimization suggestions.
Service Report
Periodically summarize and report the platform operation, service performance and suggestions for optimization.
Dedicated Service Expert
Provide customers with dedicated service expert to help customers establish a technical service system and ensure customers' overall technical hosting service experience in Alibaba Cloud.
Service Support Channel
Establish a 24/7 emergency support group for customers as a service support channel with the response time less than 15 minutes.
Process Optimization
Follow the ITIL and Alibaba Cloud best practices, combined with customer business scenarios, Alibaba Cloud assists customers to optimize the framework and process of technology management.
Dedicated Service Expert
Provide customers with dedicated service expert to help customers establish a technical service system and ensure customers' overall technical hosting service experience in Alibaba Cloud.
Service Support Channel
Establish a 24/7 emergency support group for customers as a service support channel with the response time less than 15 minutes.
Process Optimization
Follow the ITIL and Alibaba Cloud best practices, combined with customer business scenarios, Alibaba Cloud assists customers to optimize the framework and process of technology management.
Account Management
Assist customers in account management and account governance based on customer business, security and compliance requirements, and Alibaba Cloud best practices.
Technical Support
During the managed service, Alibaba Cloud provides customers with technical support such as cloud product consultation, configuration guidance and troubleshooting whenever customers encounter technical issues.
Incident Support
During the managed service, Alibaba Cloud will effectively coordinate with backend team for the root cause locate and recovery whenever customers encounter incidents. The incident response time is less than 5 minutes.
Monitoring and Early Warning
Combined with customers' business scenarios and cloud product types to help customers improve the internal monitoring system, deal with alarm events in a timely manner, and improve the proactive warning and quick recovery capabilities.
Resource Inspection
Conduct regular health inspections for customers to help identify potential risks in advance and improve the stability and continuity of customer business.
Risk Management
Based on the technology management system to help customers discover risks such as capacity, performance, security, and stability of cloud resources, and provide targeted recovery solutions and optimization guidance.
Backup Management
Help customers design a complete cloud backup solution and regularly check backup tasks and backup effectiveness to ensure that business data is effectively backed up.
Demand Management
According to customers' needs to promote the reasonable demands of cloud product functions/performance/experience to be launched in a timely manner to meet customer expectations.
Cost Optimization
According to customers' needs to evaluate cloud resources and provide customers with cloud resource cost analysis and optimization suggestions.
Service Report
Periodically summarize and report the platform operation, service performance and suggestions for optimization.
View details
《Service Agreement》
and
Acceptance Criteria
The acceptance criteria of Managed Service are that Alibaba Cloud regularly submits monthly service report and the effects meet customer expectations.
Service Process
Customer shall submit a service request at least 10 business days before place an order. Customer and Alibaba Cloud shall agree on service requirements and objectives.
Customer
Cooperates with demand communication and architecture research.
Alibaba Cloud
Designs the customized technical managed service solutions.
Customer
Provides necessary access channels, permissions, authorization, and assist Alibaba Cloud to carry out technical managed service.
Alibaba Cloud
Provides technical managed service according to the technical managed service solution.
Customer
Accept solutions.
Alibaba Cloud
Cooperates with customers to complete acceptance.
Pricing
Description
Description
Managed Service includes the monthly purchase of 5x8 remote services, 7x24 remote services, 5x8 on-site services and 7x24 on-site services. Expert on-site services are provided on a daily basis for customers' actual needs.
https://query.alibabacloud.com/rest/Q9RLNfyKR.L7rNTNPHb.api
https://query.alibabacloud.com/rest/Q9RLNfyKR.IRU9B_BLk.api
https://query.aliyun.com/rest/pubcloudsells.describe_prices
Price
Purchasing
