Chinese Practice
Seamlessly integrate with the local ecosystem to drive mutual growth
Based on the unique demands of the Chinese market, Salesforce on Alibaba Cloud steadily optimizes and adjusts product functionalities. Local applications, payment methods, social media, and operational practices have been progressively incorporated into the platform.
Stable Performance
Eliminates performance concerns to ensure stable business operations
Leveraging Alibaba Cloud’s powerful public cloud infrastructure and advanced technology, the platform easily handles increasing workloads, optimizing the Salesforce product line on Alibaba Cloud to better support your business growth.
Function Alignment
Eliminates experience gaps by aligning global product capabilities
Gradually integrates global functionalities into Salesforce on Alibaba Cloud, aligning with local regulations and market needs. Core products follow Salesforce’s global schedule of three annual updates, ensuring optimal customer experience.
Global Leadership
A globally leading CRM platform with over 20 years of proven expertise
Features more global success stories than any provider, trusted by industry leaders. Backed by global and local consulting and implementation teams, with thousands of ISV apps worldwide. Continuously integrates Alibaba Cloud’s intelligence and ecosystem.
Salesforce Ranked #1 CRM Vendor by IDC for 11 Consecutive Years
Alibaba Cloud has obtained exclusive authorization from Salesforce to offer Salesforce services on Alibaba Cloud to customers in China. This includes the globally acclaimed CRM (Customer Relationship Management) platform, enabling seamless collaboration across marketing, sales, commerce, service, and IT teams to drive business success. The core CRM offerings—Sales Cloud, Service Cloud, and Platform Cloud—are now available in two versions (CN Unlimited Edition and CN Enterprise Edition), along with the CXG (Customer Experience Gateway), a product specifically tailored for the Chinese market, which has been fully launched.
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Industry Solutions
Life Science
In an era of stringent data security laws and rising innovation demands, the life sciences industry faces three key challenges: growing compliance pressures (due to PIPL, DSL, and CSL, requiring system migration and data audits), complex and inefficient operations (poor cross-system collaboration, disorganized data management, and error-prone manual processes), and resistance to innovation (limited doctor-patient interactions, low patient engagement, and weak digital adoption). Salesforce enables enterprises to build a secure, compliant, and cost-effective digital ecosystem, driving breakthroughs in risk management and business growth for doctors and patients. Main Data Management
Data modeling and standardization, data quality management, customer data, drug data, architecture, compliance and security, data source integration Customer Interaction Management
Visit planning and execution, multi-team collaboration, 360-degree customer view, intelligent recommendations, MSL (Medical Science Liaison) and medical inquiries Sales Force Excellence and Commercial Excellence (SFE/CE)
Architecture management, metrics and sales volume, flow analysis, bonus strategy, business insights Conference/Academic Event Management
Comprehensive meeting management, full-process meeting management, online meetings and live streaming, speaker management, compliance management Patient Health Management
Industry data models, patient management, patient engagement and care, program management, compliance and security
Manufacturing
Facing global competition and complex business chains, manufacturers must address key pain points: inefficient marketing, lack of operational depth, conflicts between sales management standards and efficiency, weak online presence hindering automation and collaboration, and slow IT responsiveness to business needs. Salesforce on Alibaba Cloud drives customer-centric growth through online operations, intelligent decision-making, and globalized strategies. It empowers manufacturers to achieve deep customer engagement, precise resource allocation, and efficient global collaboration, building a "customer-centric" growth system. Marketing Campaign
Centralized management of online and offline events to effectively enhance lead acquisition efficiency and quality, improving the ROI of marketing campaigns. Data-driven Fine-grained Operation
Accumulate customer data assets, build a 360-degree customer view, and achieve in-depth and refined customer engagement. Process Integration
Enable end-to-end process integration for marketing, sales, and service operations, enhancing collaboration and management standards. Efficiency Improvement
Empower business teams by enhancing their skills and work efficiency, strengthening organizational capabilities. Rapid Iteration and Innovation Support
A robust platform that supports rapid business iteration and fosters innovation.
