[Upgrade Notice] Smart Access Gateway Backend Service Upgrade on March 13, 16, and 19, 2026

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        pc

0.0.201

Service Upgrade

[Upgrade Notice] Smart Access Gateway Backend Service Upgrade on March 13, 16, and 19, 2026

Mar 10, 2026

Smart Access Gateway

Affected Time

2026-03-13 13:00:00 - 2026-03-13 23:59:59 (UTC+08) Regions: Malaysia (Kuala Lumpur), UK (London), Saudi Arabia (Riyadh), US

2026-03-16 13:00:00 - 2026-03-16 23:59:59 (UTC+08) Regions: Indonesia (Jakarta), Japan (Tokyo), Germany (Frankfurt), Singapore

2026-03-19 19:00:00 - 2026-03-19 23:59:59 (UTC+08) Regions: Mainland China, China (Hong Kong)

Upgrade Content

Smart Access Gateway (SAG) backend control system upgrade.

Impact

During each maintenance window, network services for SAG instances and SAG App instances in the affected regions may experience 2 to 4 brief interruptions (fluctuations), with each disruption lasting no more than 30 seconds. Services will recover automatically.

Please prepare in advance for potential service disruptions. If your business requires continuous connectivity, we recommend arranging alternative network connections during the upgrade period.

We apologize for any inconvenience caused. Should you have any questions or need assistance, please contact us for consultation and feedback.

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