Service Upgrade

[Upgrade Notice] Smart Access Gateway Backend Service Upgrade on April 15–16, 2026

Affected Time

2026-04-15 19:00:00 - 2026-04-15 23:59:59 (UTC+08) Malaysia (Kuala Lumpur)
2026-04-16 10:00:00 - 2026-04-16 23:59:59 (UTC+08) Indonesia (Jakarta), Germany (Frankfurt), Singapore, and Japan (Tokyo)

Upgrade Content

Smart Access Gateway (SAG) backend control system upgrade.

Impact

During the upgrade, network services for Smart Access Gateway instances and Smart Access Gateway App instances may experience 2–4 brief interruptions. Each interruption is expected to be restored within 30 seconds. Please prepare in advance for potential network service disruptions affecting both hardware and app-based gateways. If your business operations require continuous connectivity during this period, we recommend arranging alternative network connections beforehand.

We apologize for any inconvenience caused. Should you have any questions or need assistance, please submit a support ticket for consultation and feedback.