【Product Change】Retirement : SAG App, Cloud Intelligent Branch, SmartAG Maintenance premium

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        pc

0.0.201

Service Upgrade

【Product Change】Retirement : SAG App, Cloud Intelligent Branch, SmartAG Maintenance premium

Feb 28, 2026

Smart Access Gateway

Affect time

2026-03-17 End of Marketing(EoM)

2026-09-13 End of Full Supporting(EoFS)

2027-03-12 End of Service(EoS)

Plan and Impact

Thank you for your continued support of Alibaba Cloud. As part of our product strategy adjustments, Smart Access Gateway (SAG) App、Cloud Intelligent Branch、SmartAG Maintenance premium will be officially retired. If you have ongoing business requirements, we recommend migrating to the replacement solutions.

2026-03-17, End of Marketing. New purchases will be discontinued. Existing customers may continue to use the service until their current subscription expires.

2026-09-13, End of Full Support. Subscription renewals and version upgrades for existing customers will no longer be available.

2027-03-12, End of Service. Full service discontinuation. The console, related support services, and the ticketing system will be taken offline on the same date. Our refund service will also end on this date. If you require a refund, please submit a support ticket.

Action required

If you still need to use the Smart Access Gateway (SAG) App, to ensure business continuity, please migrate to the replacement solution SASE. For more information or assistance with the product transition, please see What is Secure Access Service Edge.

If you have any questions, submit a ticket or contact the service hotline.

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