Dear Alibaba Cloud Customer,

Greetings!

To enhance the flexibility of Savings Plan products, Alibaba Cloud will progressively roll out self-service unsubscription for Savings Plans that have already been applied to usage deductions, starting from October 15, 2026, 10:00 (UTC+8). Previously, Savings Plans that had not yet taken effect or had no deductions applied were already eligible for full self-service refunds. With this update, Savings Plans that have been partially used may also be unsubscribed through the self-service channel, where eligible.

Change Details

1. Savings Plan products that have already incurred deductions can now be unsubscribed via the Resource Unsubscription page in the Billing and Costs console.
2. The refund calculation formula is unified across all payment types (All Upfront, Partial Upfront, and No Upfront):

   Refund Amount = Amount Paid − Amount Consumed

   The "Amount Consumed" is recalculated based on the resources you have used, at the corresponding pay-as-you-go prices. Since the long-term commitment has been terminated early, the original discounted Savings Plan prices no longer apply.

3. If vouchers were used at the time of purchase, the voucher portion will be refunded proportionally upon unsubscription.
4. If the refund amount is less than zero (i.e., the Amount Consumed exceeds the Amount Paid), the difference must be settled. A supplementary bill will be generated — please ensure timely payment.
5. A detailed breakdown of the unsubscription amount and its composition can be viewed on the Order Details page.

Examples

Example 1: All Upfront

A customer purchases a Savings Plan with All Upfront payment. The original order price is $10,000, paid with $2,000 in vouchers and $8,000 in cash. At the time of unsubscription, the recalculated Amount Consumed at pay-as-you-go prices is $6,000.

• Refund Amount = 10,000 − 6,000 = $4,000
• Cash refund = 4,000 × (8,000 / 10,000) = $3,200
• Voucher refund = 4,000 × (2,000 / 10,000) = $800

Example 2: Partial Upfront

A customer purchases a Savings Plan with Partial Upfront payment. The original order price is $10,000, with $5,000 paid upfront (all in cash). At the time of unsubscription, the recalculated Amount Consumed at pay-as-you-go prices is $6,000.

• Refund Amount = 5,000 − 6,000 = −$1,000
• The refund amount is negative; a supplementary payment of $1,000 is required.

Example 3: No Upfront

A customer purchases a Savings Plan with No Upfront payment. After a period of usage, the total installment payments made amount to $10,000 (all in cash). At the time of unsubscription, the recalculated Amount Consumed at pay-as-you-go prices is $15,000.

• Refund Amount = 10,000 − 15,000 = −$5,000
• The refund amount is negative; a supplementary payment of $5,000 is required.

Additional Notes

If you attempt to unsubscribe after October 15, 2026, 10:00 (UTC+8) and find that a particular product is still not available for self-service unsubscription, it means that the product does not yet support self-service refunds. If needed, you may submit a support ticket or contact your account manager for assistance.

Thank you for your continued support and understanding!

No action is required on your part.