Affect time

End of Marketing: 2026-1-3

End of Full Support: 2026-7-3

End of Service: 2027-1-3

Plan and Impact

Thank you for your continued support of Alibaba Cloud. As part of our product strategy adjustments, GraphCompute will be officially retired. If you have ongoing business requirements, we recommend migrating to the replacement open source solutions .

2026-1-3, End of Marketing. New purchases will be discontinued. Existing customers may continue to use the service until their current subscription expires.

2026-7-3, End of Full Support. Subscription renewals and version upgrades for existing customers will no longer be available.

2027-1-3 , End of Service. Full service discontinuation. The console, related support services, and the ticketing system will offline. If you require a refund, please contact us as early as possible before the deadline to arrange the refund process.Our refund service will also end on this date.

Action Required

To ensure business continuity, we recommend that you migrate to Neo4j as soon as possible as an open-source replacement solution. Please refer to [link to relevant documentation] for detailed migration instructions：https://neo4j.com/.

If you have any questions, please feel free to contact us via our support hotline or by submitting a ticket.