Service Upgrade

[Network Upgrade] Upgrades on May 15, 2026(Supplement)

May 09, 2026

IT Hardware

To improve service quality and system stability, the infrastructure and network team will perform network equipment upgrades on May 15, 2026 (UTC+08). The 3 changes include:

1. Time: May 15, 2026 00:15:00 - May 15, 2026 06:15:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Singapore Zone B
    • Singapore Zone B/ C/ A
    • Singarpore CloudStone Zone A/ B
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.

2. Time: May 15, 2026 01:30:00 - May 15, 2026 07:30:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Kuala Lumpur Zone B
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.

3. Time: May 15, 2026 01:45:00 - May 15, 2026 07:45:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Jakarta Zone A
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.