Service Upgrade

[Network Upgrade] Upgrades on Dec. 3, 2025(Supplement)

Nov 28, 2025

IT Hardware

To improve service quality and system stability, the infrastructure and network team will perform network equipment upgrades on Dec. 3, 2025 (UTC+08). The 2 changes include:

1. Time: Dec. 3, 2025 00:00:00 - Dec. 3, 2025 06:00:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Singapore Zone C/ A
    • Zhangjiakou Zone B/ A/ C
    • Singarpore CloudStone Zone A/ B
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.

2. Time: Dec. 3, 2025 00:15:00 - Dec. 3, 2025 06:15:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Singapore Zone A
    • Singarpore CloudStone Zone B
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.