Dear Customer,

To meet platform compliance requirements, Alibaba Cloud DNS has introduced real-name verification as a prerequisite for adding new domains. Details are as follows:

What Changed

Effective July 21, 2026, real-name verification is required before adding new domains. Accounts without completed verification will be unable to add domains and will be guided to the verification process.

Scope

• Alibaba Cloud DNS (International) — adding free domains、paid domains
• Alibaba Cloud DNS (China) — adding free domains

Paid domains on the China site already enforce real-name verification and are not affected by this change.

Existing Domains Are Not Affected

Domains already added to Alibaba Cloud DNS can continue to be managed normally. Adding, editing, or deleting DNS records remains fully available.

How to Complete Verification

Log in to the Alibaba Cloud Console → Account Management → Real-Name Verification, and follow the on-screen instructions. Once approved, the ability to add new domains is restored immediately.

Support

For questions or assistance, please submit a ticket or contact your account manager.

Thank you for your continued trust in Alibaba Cloud DNS.