Techsun is a fast growing cloud-native SaaS company. Half of Techsun's 150 strong workforces are in R&D and cutting-edge ML/AI function.
Techsun’s flagship offering – Social Hub
Techsun’s flagship offering – Social Hub – is a cloud-native SaaS product, built for multi-channel retailer/brand. Techsun's Consumer Operations & Marketing Platform helps to build company brands and enables them to quickly build integrated customer management and automated marketing capabilities, thereby promoting their new activities and facilitating rapid and sustainable business growth.
Product Function
Loyalty Management
- A perfect membership rating system to improve customer loyalty
- Consumer points, coupons and other rights management
Marketing Automation
- Build the marketing automation canvas, and quickly customize the push logic required for the marketing scenario
- Intelligent push marketing through integrated SMS, email, Al calls, WhatsApp and other channels
Text Chatbot
- NLP
- Sentiment monitor
- Self-learning
- Multi-round questions
- Bad word monitor
- Knowledge base operate
Capabilities
- JS component
- REST API/SDK
- Web component
- Call capacity API
- Voice notification
Services Cases
High availability for large scale promotional activities
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Pain points:
- Members and orders were growing fast, and the system was under great pressure.
Huge number of dealers, hard to manage the channels in a unified way.
Solution:
- Use cloud native architecture to cope with tens of millions of high concurrency shocks.
- Develop a diverse labeling program to segment the population.
- Carry out intelligent marketing according to the product preferences of members. marketing costs with low ROI.
- Use cloud native architecture to cope with tens of millions of high concurrency shocks.
- Develop a diverse labeling program to segment the population.
- Carry out intelligent marketing according to the product preferences of members.
Reduce data redundancy in the omni-channel era
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Pain points:
- Huge number of dealers, hard to manage the channels in a unified way.
Solution:
- A unified 360 customer and membership hub connecting with e-commerce channels including Alibaba platforms, TikTok, brand site, JD. com, mini program e-shop, etc.
- Powerful marketing automation, and significant improved repurchase rate.
