SERTISIGN is a leading Indonesia technology company specializing in digital signature solutions and secure document management.

Established to meet the growing demand for efficient, paperless workflows, SERTISIGN leverages cloud-based technologies that supports both On-Cloud and On-Premise implementations, customizable to meet specific needs to provide reliable, scalable, and legally compliant e-signature services. With a strong focus on security, user experience, and regulatory adherence, SERTISIGN empowers businesses across industries to streamline operations, reduce costs, and enhance productivity.

As a trusted partner in Indonesia's digital transformation journey, SERTISIGN continues to innovate, helping organizations embrace the future of work while ensuring data integrity and trust in every transaction. SERTISIGN offers a web portal and integrated application for electronic/digital signatures that has an electronic certificate from an Indonesian Electronic Certification Provider (PSrE) officially certified by Kominfo and Dukcapil which has Integrity, Non Repudiation, Authenticity and Confidentiality.

Scalability Bottlenecks: The customer initially struggled with their current infrastructure, which could not scale dynamically to meet fluctuating traffic demands. During peak usage periods, their system experienced slowdowns and downtime, impacting user experience and business operations. This challenge highlighted the need for Alibaba Cloud’s ECS, which offered elastic scaling to handle varying workloads efficiently.

DB Downtime and Data Loss Risks: Previous database setup lacked high availability, leading to occasional outages and potential data loss during hardware failures or maintenance. This posed significant risks to business continuity and customer trust. By implementing MariaDB with a High Availability (HA) configuration on Alibaba Cloud, they eliminated single points of failure, ensuring consistent uptime and data integrity.

Inefficient Storage Management for Growing Data: As business expanded, managing large volumes of unstructured data became increasingly complex and costly. Their current storage systems were neither scalable nor cost- effective, resulting in performance bottlenecks and rising operational expenses. Alibaba Cloud’s OSS provided a secure, scalable, and economical solution, enabling them to store, retrieve, and manage data effortlessly while reducing overhead costs.

Compliance: Alibaba Cloud stands out as the ideal choice due to its strong compliance capabilities, ensuring that businesses meet regulatory requirements seamlessly. With three availability zones strategically located in Jakarta, it offers enhanced reliability and low-latency services tailored to the region

Cost Effective: Alibaba Cloud offers a highly competitive pricing model without compromising on quality or performance. By optimizing resource utilization and providing flexible billing options, businesses can significantly reduce their cloud infrastructure costs. Additionally, Alibaba Cloud’s comprehensive suite of services eliminates the need for multiple vendors, streamlining operations and further driving down expenses. Compared to other cloud competitors, this combination of affordability, scalability, and robust features makes Alibaba Cloud the smarter, cost- efficient choice for businesses of all sizes.

Strong Local Support: Alibaba Cloud is backed by a robust ecosystem of strong local partners and highly skilled technical experts in the region. These partnerships ensure tailored solutions that meet the unique needs of businesses in Jakarta and beyond. With access to dedicated local technical support, customers benefit from faster response times, deeper industry insights, and hands-on assistance for seamless cloud adoption and management. This collaboration with trusted partners and experienced professionals empowers businesses to maximize their cloud investments while ensuring reliability and innovation.

Elastic Compute Service (ECS): scalable computing resource that is able to scale up or down seamlessly based on traffic demands, as well as reliable and flexible infrastructure to support mission-critical applications with consistent performance.

MariaDB: Scalable database PaaS solution to provide continuous availability even during hardware failures or maintenance, and Enhanced reliability and fault tolerance, safeguarding against data loss and ensuring business continuity.

Object Storage Service (OSS): Scalable and Cost-Effective Storage solution, which allows efficient management of large volumes of unstructured data with virtually unlimited storage capacity. Ensuring secure, durable, and quick retrieval of data, reducing operational complexity and costs while improving system performance.

Alibaba Cloud empowers businesses with effortless scalability, enabling seamless growth without the burden of manual management. Its comprehensive features include managed services for MariaDB, freeing customers from time-consuming database administration and allowing them to focus on innovation. Alibaba Cloud ensures compliance with over 80+ local and international certifications, such as GDPR, ISO 27001, and Indonesia’s data sovereignty laws, providing peace of mind while meeting regulatory demands. With a cost-efficient pricing model, businesses benefit from predictable yearly rates that scale with their operations, delivering significant savings as they grow. This combination of easy scalability, fully managed services, robust compliance, and affordability makes Alibaba Cloud the smart choice for businesses seeking sustainable growth and operational efficiency.

Alibaba Cloud empowers businesses to scale their architecture with a cloud-native approach, leveraging advanced technologies like Kubernetes for container orchestration, microservices-based design for modularity, and serverless computing for event-driven workloads. These tools enable dynamic scaling, ensuring systems can handle traffic spikes efficiently while maintaining low latency and high availability. Alibaba Cloud's auto-scaling capabilities allow resource allocation to adjust in real-time, optimizing performance and cost. With distributed architecture patterns, businesses can achieve fault tolerance and resilience, ensuring uninterrupted operations. Additionally, Alibaba Cloud's cost-efficient pricing model supports predictable scaling, reducing infrastructure overhead. By adopting these cutting-edge cloud-native solutions, organizations can build future-ready architectures that drive innovation and operational excellence.