Mekari (PT. Mid Solusi Nusantara) is a leading Indonesian SaaS company that provides cloud-based business management solutions. Its solutions help customers to streamline administrative tasks, like accounting, human resources and tax services - freeing up their time to focus on strategic concerns. More than 35,000 businesses and 1 million app users have benefitted from Mekari’s solutions and services since the company’s founding in 2015.

Mekari's solutions cater to the needs of a wide range of businesses, from small and medium-sized enterprises (SMEs) to large enterprises, across industries in Indonesia.

Mekari is a trusted partner for a wide range of businesses looking to grow through digital transformation. Its unique offerings to customers mean its own challenges can only be solved by a few cloud providers. Throughout collaborative planning and analysis discussions with Alibaba Cloud, the team were able to identify key challenges that Mekari faced:

1. Most of Mekari's customers are based in Indonesia, so it needed a partner who could provide a robust infrastructure and comply with local regulations.

2. Due to the nature of Mekari's service model, it's very challenging for Mekari to predict its resource requirement. Committing to certain usage is almost impossible, but the resource has to be available when needed - often at short notice.

3. As the business grows, and more shareholders invest in the firm, the business has to maintain a positive growth trajectory. To achieve this, Mekari must optimize how it uses its resource spending, including infrastructure costs.

4. Mekari consistently updates its services, and has grown to more than 10 business units (BU). With this in mind it also needed one single pane of view to monitor how each BU is spending their budgets, and its finance department requires multiple consolidated billing of their accounts.

1. User Experience
With Mekari Infrastructure deployed in Alibaba Cloud Indonesia data centers Mekari has never been closer to its customers. Alibaba Cloud Indonesia provides Multi-Zone options, giving Mekari the flexibility to choose where its resources are deployed, and significantly reduce the response time of their services.

2. Cost Efficiency with Flexibility and Scalability
Alibaba Cloud offers the most flexible pricing model for Mekari’s diverse needs. It allows Mekari to deploy, change and release resources at any time without worrying about paying a penalty, especially during fluctuating demand. Additionally, with Auto Scaling Alibaba Cloud allows Mekari to keep the resource use low and scale up only during peak processing hours, facilitating Mekari to optimize costs by paying only for the resources consumed.

3. Local Regulatory Compliance
As Mekari plans to become one of PSrE (Electronic Certification Provider) vendors in Indonesia, Alibaba Cloud Dedicated Cloud HSM enables Mekari to fulfill the requirements for local compliance without the need to keep its server On-Premise. This not only resolves the compliance needs, but also avoids unnecessary additional cost.

4. Robust Infrastructure Services
Alibaba Cloud provides what Mekari needs to build their diverse range of cloud services. From Container Service for Kubernetes (ACK), Elastic Compute Service (ECS), ApsaraDB RDS for MySQL, ElasticSearch to support computational and data processing, as well as from Cloud Firewall to Cloud Hardware Security Module (HSM) to protect confidential customer information. Mekari can enjoy the peace of mind to have everything under one roof.

5. Account Management
As Mekari’s business grows, more business units are expected to use its services. Alibaba Cloud Resource Directory enables Mekari to have a single-pane view of their accounts in Alibaba Cloud. Managing access, and authorization for its group members is a simple and well organized process, and Alibaba Cloud Account Linking features allows Mekari to manage and group their invoices according to their business requirement.

Notice: ApsaraDB for Redis and Tair have been merged and renamed to Tair (Redis® OSS-compatible) since September 2024.

Mekari, through its strategic alliance with Alibaba Cloud, has accomplished transformative outcomes which have been profound for its operational success.

Performance Improvement: Mekari's integration with Alibaba Cloud's services has led to a 50% increase in service performance, resulting in a more efficient operational workflow and enhanced end-user experience.

Cost Savings: Mekari has achieved 30% savings in operational costs. This reduction is primarily attributed to the efficiency and scalability of Alibaba Cloud's pricing model, which has allowed Mekari to optimize their spending in line with actual usage.

Latency Reduction: A notable 60% reduction in latency has been another key achievement resulting from utilizing Alibaba Cloud's local data center resources. This enables Mekari's clientele to access services faster, experience quicker query processing, and enjoy an overall enhanced user experience.

With a leading position as a SaaS provider to businesses in Indonesia, Mekari ensures that it has the technology to bring the maximum value to its customers. Alibaba Cloud stands ready to provide its latest products in Big Data and Generative AI to Mekari to cement its position as a provider of cutting-edge services.