How to Integrate UX Into Your DevOps Culture

Good User Experience (UX) simply makes sense. Without a solid foundation in designing and developing user-first digital experiences, your organization will fail to compete, and your customers will ultimately go elsewhere.

On top of this, the world's IT leaders are aware of another cultural shift. We've seen organizations adopting DevOps strategies and agile development to deliver value-added products and provide improved services to end users.

However, your UX team is in danger of being left behind, thanks to the fast pace of agile DevOps practices. This is because such processes rely on a series of sprints, where iterative changes are made to your product or service.

This can present challenges for your UX team as they now need to analyze and keep up with regular and incremental changes.

So, how can you integrate your UX team into your agile DevOps culture and ensure that UX keeps pace with development?

Proactive Monitoring

With every sprint, your UX team needs to be able to validate the changes made, get the right feedback and make sure the appropriate corrections are implemented.

Running your infrastructure on the cloud helps to keep your UX team agile. For example, by using Alibaba Cloud's Kubernetes container service, your UX team can get immediate feedback on each integration or delivery, allowing you to proactively identify and analyze any issues.

You could also deploy Application Real-Time Monitoring Service (ARMS), which allows you to quickly develop real-time business monitoring capabilities on your frontend, application and also customize your monitoring features.

The frontend monitoring capabilities of ARMS are particularly useful from a user experience perspective. They allow you to view user webpage browsing behavior in real time using dimensions including geographical regions, ISPs and URLs. You can also monitor and diagnose the performance and success rate of any asynchronous API operation calls.

Also, you can set up a series of custom alarms to alert you when an issue arises on your frontend to proactively mitigate any issues.

Understanding User Data

Even during a sprint, your UX team must continually conduct research and lay out core, basic strategies to maintain your brand's position in the market. As such, your UX team needs to be able to seamlessly access and analyze your user data to extract real value from this information under increasingly shortened timeframes.

Cloud computing supports teams to work in this iterative and flexible way with different tools and services. For example, you can store vast amounts of user-generated content on the cloud with Object Storage Service (OSS) and your UX team can then access this information anywhere, anytime via the Internet.

Our console also comes with a range of data migration tools so your UX team can easily upload, download and manage your user data. They can also process this information easily by integrating one of our powerful big data and analytics tools, such as the Elastic MapReduce (EMR) platform, and get powerful insights through visualization with DataV.

Conclusion

The usability and scalability of Alibaba Cloud's products and services allow you to put UX at the heart of every sprint. As a result, the voice of your users will be heard across your agile DevOps processes, making sure your organization maintains its focus on driving real value to the end user.

To learn more about how to optimize user experience with DevOps, download our ebook How to use DevOps to Better Serve Customers.

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How to Integrate UX Into Your DevOps Culture

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